Remote Support

// Remote IT Support - Australia Wide

Remote Technical Support

Exabyte Technology - Onsite & Remote Technical Support

Remote technical support refers to the assistance provided by IT professionals to users experiencing technical issues with their devices or software, without the need for an in-person visit. This service has become increasingly popular due to its convenience and efficiency, especially in a world where remote work and online learning are prevalent.

This service is available for residential or commercial customers across Australia. We use encrypted software for communications that need your approval to connect, this ensures secure and stable communications  

We also offer discounted rates for remote services which can be billed in half hour increments.

// Supporting customers across Australia

How Remote Technical Support Works

01
Access Permissions
When a user contacts Exabyte Technolgy for remote support, the user must grant permission for the technician to access their device remotely
02
Diagnosis of
Issues
The technician can diagnose the problem by observing how the device operates in real-time. We will look at specific symptoms or issues that the user is experiencing.
03
Propose Solutions
After identifying the issue technicians will propose solutions. This may involve installing software updates, fixing network issues, resolving hardware problems,
04
Follow-Up
Many remote support customers request follow-up assistance to ensure that any issues have been fully resolved and that users are satisfied with the service provided.
05
Time-Saving
Problems can often be resolved quickly without lengthy delays associated with scheduling in-person appointments.
06
Cost-Effective
Remote support services typically cost less than traditional on-site visits since they eliminate travel time and expenses.
07
Accessibility
Users from various locations can access expert help without geographical limitations.
08
Convenience
Users do not need to travel or wait for an on-site visit; help is just a phone call or click away.
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// From Small Business to Enterprise

Business Support Services

Networks & Cyber Security
Supporting network and security systems for home, business or enterprise.
Onsite Business Support
We support businesses onsite in SEQ region or across Australia for larger projects.
Websites & Ecommerce
Design, Build, Upgrades to website and ecommerce systems.
IT Systems Support
Systems support covers a wide range of technology such as microsoft, unix, linux, ERP applications
Partnerships
We value partnerships and can support deployments of products and services that your business is undertaking
Operational Technology
OT Network & Security support for utility sector and mining companies.

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Need to discuss remote support options

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